I.T Support Officer

The IT Support Officer will provide technical assistance to staff, ensuring the smooth operation of IT systems. This role involves troubleshooting, maintaining hardware and software, and managing system security in a dynamic work environment.

Key Responsibilities:

• Provide first-level support for hardware and software issues.
• Install, configure, and maintain IT equipment and software.
• Manage user accounts and IT systems access.
• Monitor and maintain the network and ensure system security.
• Document and resolve technical issues promptly.

Requirements:

• A diploma or degree in IT, Computer Science, or a related field.
• Basic knowledge of hardware, networking, and common software.
• Problem-solving skills with the ability to explain technical concepts clearly.
• Willingness to learn and adapt to new technologies.
• Experience in a similar role is an advantage but not mandatory.